ONYX VAULT PRIVACY POLICY

1. Introduction
Onyx Vault is committed to protecting your privacy and ensuring compliance with the Australian Privacy Act 1988 (Cth) and the Australian Consumer Law. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, and membership programs.

2. What Information We Collect
We may collect the following personal information from you:

  • Full name, contact details (phone number, email, address)

  • Payment details (processed securely and not stored by us)

  • Vehicle details (make, model, registration)

  • Service history and booking details

  • Any other information you provide when making an inquiry, booking a service, or subscribing to our membership program

3. How We Collect Your Information
We collect personal information through the following methods:

  • When you book a service via our website, phone, email, or social media

  • When you sign up for an Onyx Vault Membership

  • When you make a payment for services

  • When you interact with our website or social media pages

  • When you provide feedback, reviews, or engage in promotions

4. How We Use Your Information
We use your personal information for the following purposes:

  • To provide and manage our detailing services

  • To process payments and membership subscriptions

  • To send booking confirmations, reminders, and updates

  • To respond to inquiries and customer service requests

  • To improve our services and customer experience

  • To send promotional offers, only with your consent

  • To comply with legal obligations

5. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. We use secure payment gateways and do not store sensitive financial details. Access to personal data is restricted to authorized personnel only.

6. Sharing Your Information
We do not sell or trade your personal information. However, we may share your details with:

  • Payment processing providers for secure transactions

  • Service providers assisting with business operations (e.g., booking systems, marketing platforms)

  • Law enforcement if required by law

7. Your Rights & Choices
You have the right to:

  • Access, update, or correct your personal information

  • Opt-out of marketing communications

  • Request deletion of your personal data, where legally applicable

To exercise these rights, please contact us at [Your Email].

8. Cookies & Website Analytics
Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: 📧 Email: [Your Email]
📞 Phone: [Your Phone Number]
📩 Instagram: [@YourInstagramHandle]

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.