The Vault Circle

Terms and Conditions

Welcome to "The Vault Circle", the official Onyx Vault referral program. This program is designed to reward our loyal customers, expand our community through trusted recommendations, and grow the Onyx Vault family through word-of-mouth advocacy. By participating in this program, you agree to the following terms and conditions:

1. Eligibility and Registration

  • To participate, referrers must register via our official Referral Program Entry Form located on our website at The Vault Circle.

  • The form must be completed in full, including: Full Name, Contact Number, and Email Address.

  • Incomplete or false registrations may result in disqualification from the program.

2. Earning Referral Credit

  • Referring customers ("Referrers") will receive 5% of the referred customer’s ("Referee") purchase amount as credit.

  • Credit will be issued only when the Referee clearly states the Referrer’s full name at the time of booking.

  • Referrals must be first-time customers to Onyx Vault.

  • Maximum credit earned per sale is 5%, unless otherwise stated in writing by Onyx Vault.

  • Referral credits are calculated based on the final invoice amount paid by the Referred Customer, and do not include tips, additional surcharges, or promotional discounts. 

3. Redeeming Credit

  • Referral credits can be used toward any Onyx Vault service.

  • Credits can be used in full to cover a service, provided the Referrer has sufficient credit to cover the total amount.

  • Credits may also be applied partially to a service, with the remaining balance to be paid in full.

  • Credits are valid for 12 months from the date of the first successful referral.

  • Expired credits cannot be reinstated.

4. Credit Limitations

  • Credits are not redeemable for cash, gift cards, or any form of monetary reimbursement.

  • Credits may not be used in conjunction with other offers, discounts, or promotions unless explicitly stated.

  • Credits are non-transferable and may only be used by the registered Referrer.

  • Credits are capped at $2000.00 AUD per one referrer.

5. Program Integrity
To maintain the integrity of the program and protect all customers:

  • Onyx Vault reserves the right to revoke credits and/or terminate a customer’s participation in the Referral Program at any time for suspected abuse, fraud, or misrepresentation.

  • The following actions are strictly prohibited and may result in disqualification and forfeiture of credits:

    • Creating fake or duplicate accounts to refer yourself.

    • Posting referral information on coupon websites, public forums, or social media in a spam-like or misleading manner.

    • Misrepresenting the nature of Onyx Vault’s services or referral program to gain advantage.

  • All referrals and credits are subject to verification. Onyx Vault reserves the right to withhold or cancel credits if any activity is deemed suspicious or violates these Terms.

  • Onyx Vault may modify, suspend, or cancel the referral program at any time without prior notice.

6. Privacy

  • All data collected through the Referral Program Entry Form will be handled in accordance with our Privacy Policy.

  • Information will only be used for managing referral credits and communication relevant to this program.

7. Legal and Liability

  • Onyx Vault is not responsible for lost or unrecorded referral claims due to incorrect or missing information.

  • Participation in the program does not constitute employment, partnership, or agency relationship.

Questions?
For further information, please contact us at info@onyxvault.com.au

Thank you for supporting Onyx Vault and welcome to The Vault Circle.